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flydubai
flydubai
Dubai
5d ago

Coordinator - Customer Engagement

DubaiOn-site2–5 yrsFull-time
Responsibilities

Deliver exceptional customer experiences across digital channels by resolving passenger issues and engaging with communities in real-time. Maintain the brand's reputation through accurate communication and collaborate with stakeholders during operational disruptions.

Requirements

Requires a Bachelor's degree with 0-2 years of experience, or 2-4 years of experience without a degree. Candidates must be fluent in English and have a background in the travel industry, customer engagement, or social media.

Key skills
Customer EngagementDigital CommunicationComplaint ResolutionSocial Media ManagementCustomer ServiceBrand RepresentationConflict ResolutionStakeholder ManagementKnowledge Base ManagementRecord KeepingCrisis CommunicationIndustry Trend Analysis
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