Senior Helpdesk Agent - IT Operations Eng & Support

On-site2–5 yrsFull-time

Responsibilities

Serve as the escalation point for complex technical issues and manage help desk ticket queues to ensure SLA compliance. Provide mentorship to junior agents and collaborate with IT teams to implement system improvements and security standards.

Requirements

Requires 3-5 years of IT support experience and a degree in Information Technology or a related field. Proficiency in Windows, macOS, Microsoft 365, and ITIL practices is essential.

Key skills

Advanced TroubleshootingHardware SupportSoftware SupportNetwork TroubleshootingSLA ComplianceKnowledge Base DocumentationMentoringSystem UpdatesWindowsMacOSMicrosoft 365Active DirectoryRemote Support ToolsITILServiceNowProblem Solving

Benefits

Attractive Salary

Leave Policy

Healthcare Package

Incentive Programs

Employee Benefits

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