Reservation Agent

The Reservation Agent is responsible for managing booking requests, driving revenue through upselling, and ensuring all reservation inquiries are handled within 24 hours. They must maintain accurate booking records and coordinate guest arrivals to ensure high levels of satisfaction.

Candidates should be able to adhere to standard operating procedures and maintain up-to-date knowledge of hotel products and policies. The role requires a focus on detail to prevent booking errors and a commitment to providing a warm, professional welcome to guests.