Director, Customer Service, Eastern Hemisphere

Hybrid10+ yrsFull-time

Responsibilities

Provide regional leadership and strategic oversight for customer service operations across EMEA and APAC to ensure a consistent customer experience. Translate global CX strategies into regional operating models while managing KPIs, vendor strategies, and cross-functional partnerships.

Requirements

Requires over 12 years of professional experience with a proven track record in cross-cultural leadership and change management. Candidates must be fluent in both English and Arabic and hold a Bachelor's or Master's degree in business, education, or a related field.

Key skills

Regional LeadershipStrategic OversightCustomer Experience StrategyKPI ManagementOperational PerformanceChange ManagementCross-Cultural LeadershipVendor ManagementData-Driven Decision MakingWorkforce PlanningArabic FluencyEnglish FluencyStakeholder ManagementOrganizational TransformationRemote Service Delivery

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