Director, Messaging Operations

DubaiHybrid10+ yrsFull-time

Responsibilities

Lead the execution and optimization of omni-channel customer messaging across email, mobile, SMS, and in-product channels. Manage a high-performing operations team to build, deploy, and optimize scalable customer journeys while maintaining platform health and governance.

Requirements

Requires 10+ years of experience in CRM or customer journey operations within a complex omni-channel environment. Must have proven leadership experience and deep expertise in journey orchestration, with Braze experience being a plus.

Key skills

CRM Platform StrategyOmni-channel MessagingCustomer Journey OrchestrationTeam LeadershipMarketing OperationsData IntegrationCampaign ExecutionA/B TestingGovernancePersonalizationVendor StrategyQA FrameworksBrazeLifecycle MarketingCross-functional CollaborationPerformance Measurement

Benefits

Bonus Program

401k Retirement

Medical

Dental

Vision

Basic Life

Short Term Disability

Long-Term Disability Coverage

Paid Parental Leave

14 Paid Company Holidays

Unlimited Paid Time Off for Exempt Employees

Sick Time

Vacation

Apply now

You'll apply on the employer's official page.