
AccorHotel
Ras Al Khaimah
Reservations Agent
Ras Al KhaimahOn-site2–5 yrsFull-time
Responsibilities
Manage room reservations across multiple channels while providing exceptional guest service and ensuring booking accuracy. Drive revenue through upselling opportunities and collaborate with hotel departments to ensure seamless guest arrivals.
Requirements
Requires strong communication skills, computer proficiency in reservation systems, and a detail-oriented approach to hospitality. Previous experience in hotel reservations or front office operations is preferred, along with multilingual abilities.
Key skills
Reservation ManagementCustomer ServiceUpsellingPayment ProcessingOTA PlatformsInterpersonal CommunicationTime ManagementProblem SolvingRevenue StrategyMulti-channel CommunicationBilling ProceduresHotel Management Software
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