Guest Relations Officer

The Guest Relations Officer acts as the primary architect of the guest journey, managing the entire experience from pre-arrival to post-departure. They are responsible for personalizing stays, coordinating across departments, and ensuring the delivery of five-star luxury service standards.

Candidates must have at least 2 years of experience in a luxury hotel environment and a university degree in Hospitality Management or a related field. Proficiency in English and familiarity with Opera PMS and Forbes or LQA standards are highly preferred.