Customer Success Manager

DubaiRemote Solely2–5 yrsFull-time

Responsibilities

Manage a portfolio of 20-40 client accounts to drive product adoption and ensure high retention rates. Own the renewal pipeline and identify expansion opportunities to grow net revenue retention.

Requirements

Requires 2-3+ years of experience in Customer Success or Account Management with proficiency in Salesforce, HubSpot, or CS platforms. Must have a proven ability to manage renewals and deliver strategic client reviews.

Key skills

Account ManagementCustomer SuccessOnboardingChurn PreventionRevenue GrowthRenewalsUpsellingCross-sellingQuarterly Business ReviewsClient Relationship ManagementProduct AdoptionStakeholder Management

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