Wynn Al Marjan Island
Manager - Guest Relations
On-site5–10 yrsFull-time
Responsibilities
Manage guest inquiries and service recovery to maintain Forbes 5-Star standards across the resort. Coordinate with various departments to resolve maintenance and service issues while documenting interactions in CRM systems.
Requirements
Requires a Bachelor's degree in Hospitality Management and 5-7 years of luxury hospitality experience. Candidates must be proficient in CRM systems and fluent in English.
Key skills
Guest RelationsService RecoveryCRM SystemsHotel Management SystemsInterpersonal CommunicationDepartmental CoordinationForbes 5-Star StandardsVIP Client ManagementReportingStaff Training
Benefits
Attractive Salary
Leave Policy
Healthcare Package
Life Insurance
Incentive Programs
Apply now
You'll apply on the employer's official page.