ServiceNow Business Analyst Lead

DubaiHybrid5–10 yrsFull-time

Responsibilities

Lead the gathering and translation of business requirements into implementable ServiceNow solutions across ITSM, HRSD, and CSM domains. Collaborate with technical teams to manage the backlog, refine user stories, and validate delivered enhancements through functional testing and UAT.

Requirements

Requires over 7 years of Business Analysis experience with mandatory hands-on expertise in the ServiceNow platform. Candidates should be proficient in Agile delivery, process mapping, and translating complex business needs into technical specifications.

Key skills

ServiceNowBusiness AnalysisITSMHRSDCSMUser StoriesFunctional SpecificationsBacklog ManagementAgile DeliveryProcess MappingUAT CoordinationWorkflow DesignSLA ManagementRequirement GatheringAcceptance CriteriaStakeholder Management

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