Senior Executive.Call Center.Aster Online - Br of Aster Pharmacies Group LLC

DubaiOn-site0–2 yrsFull-time

Responsibilities

The role provides Level 2 support for online order queries, focusing on resolving escalations and managing the order lifecycle. It involves coordinating between customers, internal teams, and external partners to ensure a seamless experience.

Requirements

Candidates should have 1 to 2 years of experience in e-commerce or customer operations with a strong performance track record. Familiarity with order management systems and strong communication skills are preferred.

Key skills

Customer Query ResolutionOrder Lifecycle ManagementRefunds and Returns ProcessingStakeholder CoordinationOperational ExcellenceCommunication SkillsAttention to DetailProblem-solvingStakeholder ManagementOrder Management Systems

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