Contact Center Customer Journey Insights and Analytics Manager (UAE National role)

Lead the end-to-end insight agenda for the Contact Centre to improve customer outcomes and operational performance. Partner with cross-functional teams to identify friction points and drive continuous improvement initiatives across voice and digital channels.

Requires strong experience in contact center operations and analytics with proficiency in tools like Power BI, Tableau, or SQL. A graduation degree is essential for visa and work permit purposes in the UAE.