
IFZA Dubai
Dubai
Client Experience Agent - Call Center
DubaiOn-site2–5 yrsFull-time
Responsibilities
Act as the first point of contact for IFZA by professionally handling incoming calls and client enquiries. Maintain accurate CRM records and ensure high-quality delivery of client experience services while meeting team targets.
Requirements
Requires a minimum of 2 years of call center experience in the UAE and full English proficiency. Candidates must possess strong communication skills, computer literacy, and familiarity with CRM practices.
Key skills
Call Center OperationsCustomer ExperienceInterpersonal CommunicationTelephone EtiquetteProblem SolvingActive ListeningTime ManagementMulti-taskingCRM SystemsMS OfficeClient Relationship ManagementConflict Resolution
Benefits
International Team
24 Annual Leave Days
Annual Flight Home
Life Insurance Plan
Medical Insurance Plan
Company Functions
Staff Events
Department Team Building Events
Professional Development Opportunities
Apply now
You'll apply on the employer's official page.