Customer Service Supervisor - MENA, SSA & Central Asia

DubaiHybrid5–10 yrsFull-time

Responsibilities

Lead and develop a Dubai-based customer service team supporting distributor markets across MENA, SSA, and Central Asia. Oversee daily operations including order fulfillment and shipment coordination while partnering with cross-functional teams to ensure product availability.

Requirements

Requires a bachelor's degree and at least 5 years of customer service experience within the MedTech or Pharmaceutical industry. Proficiency in SAP, Salesforce Service Cloud, and advanced Excel is mandatory.

Key skills

People LeadershipOrder ManagementSAPSalesforce Service CloudMicrosoft ExcelStakeholder ManagementCross-functional CollaborationAnalytical ReportingCustomer ExperienceConflict ResolutionDemand PlanningInventory AllocationKPI MonitoringProcess OptimizationNegotiationEnglish Fluency

Benefits

Competitive Compensation

Professional Growth

Career Development

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