Majid Al Futtaim
Dubai
Manager - Customer Experience
DubaiOn-site2–5 yrsFull-time
Responsibilities
The Manager of Customer Experience is responsible for CX analytical requirements and the execution of customer research and market-led improvements. They translate disparate feedback sources into actionable solutions and deliver monthly KPI reports to leadership.
Requirements
Candidates should hold a bachelor's degree or higher in business, marketing, or communications with 3-5 years of experience in CX roles. Proficiency in CX metrics, measurement methodologies, and statistical techniques is required.
Key skills
CX AnalyticsCustomer ResearchNPS MonitoringData VisualizationKPI ReportingProblem SolvingStatistical TechniquesMarket AnalysisBusiness Case ReviewRoot Cause Analysis
Benefits
Friendly Work Environment
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