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Iqarus
Iqarus
Dubai
2w ago

Operations Coordinator – OSC

DubaiOn-site2–5 yrsFull-time
Responsibilities

The role involves managing the Operations Support Centre, coordinating medical and security assistance for deployed staff, and monitoring global security alerts. It also includes managing crisis response activations, reporting HSE statistics, and conducting internal QMS audits.

Requirements

Candidates must have at least 3 years of experience in a call centre role and be an LRQA accredited Internal Auditor. Strong IT skills and the ability to handle demanding situations in a 24/7 on-call environment are essential.

Key skills
Customer ServiceCall Centre OperationsIT ProficiencyData InterpretationCrisis ManagementLogistics SupportInternal AuditingIncident ReportingSecurity MonitoringBusiness Continuity Planning
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