Customer Experience Manager

Lead the Customer Experience team to ensure exceptional service across all client touchpoints and communication channels. Oversee service standards, manage escalated complaints, and drive continuous improvement of the customer journey through data analysis.

Requires over 4 years of experience in Customer Experience or Hospitality, with at least 2 years in a leadership role. Candidates should be proficient in managing KPIs, SLAs, and CRM systems, with luxury real estate or hospitality experience preferred.