Wynn Al Marjan Island
Director of Quality and Guest Experience
On-site5–10 yrsFull-time
Responsibilities
Oversee the end-to-end guest feedback process and manage online reputation to maintain Forbes 5-Star standards. Lead the Guest Relations team and collaborate with various departments to enhance overall guest satisfaction and loyalty.
Requirements
Requires a Bachelor's degree in Hospitality Management or a related field with 8-10 years of luxury hospitality experience. Must possess strong leadership skills and proficiency in PMS and CRM software.
Key skills
Guest Experience ManagementOnline Reputation ManagementService RecoveryLeadershipInterpersonal SkillsOperational ManagementPMSCRMMicrosoft Office SuiteEnglish FluencyDiplomacyAnalyticsVIP RelationsForbes 5-Star StandardsGuest Feedback Analysis
Benefits
Attractive Salary
Leave Policy
Healthcare Package
Life Insurance
Incentive Programs
Apply now
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