
Amazon
Dubai
Partner Performance Manager, CS Global Outsourcing
DubaiOn-site5–10 yrsFull-time
Responsibilities
Drive partner success and operational excellence by managing external customer service vendors and ensuring compliance with security and data privacy regulations. Collaborate with internal teams to optimize customer experience and manage procurement activities including contract negotiations.
Requirements
Requires a bachelor's degree in business, management, or a related field with experience in data analysis and performance assessment. Preferred candidates have a background in vendor relationship management and analyzing campaign metrics.
Key skills
Partner Performance ManagementOperational ExcellenceVendor ManagementContact Center OperationsData AnalysisContract NegotiationCompliance GovernanceStakeholder ManagementBusiness Continuity PlanningProcurementRelationship ManagementStrategic Planning
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