Premium Guest Recovery Supervisor

Abu DhabiOn-site5–10 yrsFull-time

Responsibilities

Lead and coach a team of controllers to provide bespoke recovery and concierge-style re-accommodation for premium guests during irregular operations. Manage executive escalations and collaborate with cross-functional departments to ensure high-value customer retention and operational efficiency.

Requirements

Requires a minimum of 5 years of experience in high-touch customer service or aviation recovery, including supervisory experience. A bachelor's degree in Business, Aviation, or Hospitality and expertise in international passenger rights and GCAA/IATA frameworks are required.

Key skills

Team LeadershipGuest RecoveryCrisis ManagementAviation TicketingDeparture Control SystemsCustomer Relationship ManagementSLA ComplianceStakeholder CoordinationQuality AssuranceConflict ResolutionOperational ReportingInventory Management

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