
Etihad Airways
Abu Dhabi
Staff Travel Manager
Abu DhabiOn-site10+ yrsFull-time
Responsibilities
Lead and manage end-to-end staff travel operations, ensuring efficient handling of employee travel requests through a contact center environment. Accountable for service delivery performance, team leadership, financial control, and vendor management to ensure high-quality employee experience.
Requirements
Requires a Bachelor's degree with 3-5 years of people leadership experience and 7-10 years in service operations or contact centers. Experience in airline staff travel operations and vendor coordination is preferred.
Key skills
Service Operations ManagementTeam LeadershipVendor ManagementFinancial ControlKPI MonitoringProcess ImprovementStakeholder ManagementBudget AccountabilitySLA ManagementContact Centre OperationsTravel Request ManagementCompliance & Governance
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