IT Support Engineer (UAE National)
DubaiOn-site2–5 yrsFull-time
Responsibilities
Provide first and second level technical support for end-users, resolving incidents and service requests related to desktops, laptops, and peripherals. Identify systemic problems and escalate them to appropriate teams while complying with group IT policies.
Requirements
Requires a Bachelor's degree in any field with computer-related certifications and 1-3 years of technical support experience. Candidates must have solid hardware knowledge and excellent English communication skills.
Key skills
Technical SupportHardware TroubleshootingSoftware InstallationIncident ManagementProblem ManagementActive DirectoryMicrosoft ExchangeManage EngineITILEnglish CommunicationIT Infrastructure
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