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AccorHotel
AccorHotel
Ras Al Khaimah
16h ago

Reservations Agent

Ras Al KhaimahOn-site2–5 yrsFull-time
Responsibilities

Manage room reservations across multiple channels while providing exceptional guest service and ensuring booking accuracy. Drive revenue through upselling opportunities and collaborate with hotel departments to ensure seamless guest arrivals.

Requirements

Requires strong communication skills, computer proficiency in reservation systems, and a detail-oriented approach to hospitality. Previous experience in hotel reservations or front office operations is preferred, along with multilingual abilities.

Key skills
Reservation ManagementCustomer ServiceUpsellingPayment ProcessingOTA PlatformsInterpersonal CommunicationTime ManagementProblem SolvingMulti-channel InteractionRevenue OptimizationBilling ProceduresCorporate Booking ManagementHotel Management SoftwareMultilingual CommunicationAttention To DetailCollaboration
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